Returns & Exchanges
We want you to be completely satisfied with your outdoor living space, which is why we offer a 30-day return policy on all swing sets, gazebos, and accessories. Items must be in their original packaging and unassembled to qualify for a full refund.
Initiate Your Request
Contact our customer support team via email or phone within 30 days of delivery to receive a Return Merchandise Authorization (RMA) number.
Prepare for Pickup
Disassemble any partially built items and secure all hardware and components back into their original shipping crates or boxes.
Schedule Freight Collection
Our logistics partner will contact you to arrange a convenient time for curbside pickup of your oversized outdoor equipment.
Inspection and Refund
Once our warehouse team inspects the returned items for damage, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing